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Introduction for Survey (paper)

For the purpose of this paper, the primary goal of the customer/ ware propitiation survey is to get feedback from the customers. The right feedback helps you realize about the strengths and weaknesses of the product or service so that you cognize what changes to make and also what you need to keep doing.

This process eventually helps you gain to a greater extent clients that obviously result in more profits. Due to this reason, Starbucks spend a lot of money and energies on equipping their employees with exceptional customer service skills so that they force out deal with all types of customers.

How Questions Were Prepared for Survey

For a customer satisfaction survey to be effective, the use of solid basic committal to writing skills is very important. Below are some tips to help realize an effective survey:
1. Ask short and few questions.
2. usage simple and easy words while asking the question
3. intention short and crisp language
4. Maintain a logical eat of questions.
5. Keep the tone of the questions very humble. The customer is doing a esteem to you by answering questions.
6. Use close ended questions rather of open ended questions.
7. Design a questionnaire that gives you a readable idea about what a customer thinks about your product or service.





With afore manpowertioned tips, the survey that was created specifically
for Starbucks Inc. is to show the customers opinion of how they felt about their products and service. A series of questions were created geared toward this purpose. The sample size fifty (50) people, consisting of twenty-five (25) men and twenty-five (25) women ranging in ages.

The results of the survey shows that over 95% of the customers surveyed curb an overall good satisfaction regarding the various products offered at both different locations. Most of the customers were satisfied with the menu of products and stated they would not penury Starbucks to make too many changes. Other customers were...If you want to get a full essay, order it on our website: Orderessay



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