I am writing to complain about the Samsung TV, model number S203 that I bought at the Broadway shop at Mong Kok. I bought it on 20th March, 2012 at $14000. after(prenominal)wards I brought the TV home, I have found nigh problems with the product.
Firstly, the colour of the screen changes to red, green and blue at first-string intervals. I thought it is the problem with the antenna. withal, the TV at my approach works pretty well. Besides, the audio system stops after some time. For example last night when I was ceremony VIP Today, the sound started to fade out and there was no sound at all after 10 minutes. Moreover, there is no 3D for movie channels. When we bought the Samsung TV, it said it came with 3D with every channel even the news channels. Yet, when I dark on movie channels, there was an error showing no 3D on this channel. In addition, the video instrumentalist was not able to play VCDs to our disappointment.
The telly is backed up with a replacement countenance of one year.
When I contacted the warranty people, they assured me of attending the complaint within two days. However no one has come yet to repair the television even at the end of the week. My family and I are altogether not satisfied with the product and the service your company provide.
I demand a written apology for the way that I was treated. I also expect to receive a secure refund of the product. I look forward to receiving the apology and the refund.
Yours faithfully
Amy Chan
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