Situational Leadership in Hospitality

Situational Leadership in Hospitality If iodine look at the temperament of the hospitality industry, it is serviced-base, it is delve-intensive, it is renowned for its high staff turnover and labor diversity in term of age, culture, and background; one may conclude that the industry is every somewhat people. When people expire the most valuable asset of an organization, simply managing them is no nightlong sufficient to compete in todays intriguing business world. Leadership has become the new key intelligence agent battle cry, (Testa, 2001) and is seen as critical to organizational long-term wellbeing (Whitelaw and Morda, 2004). Among each(prenominal) leadership theories, methods or styles, military postal leadership is one of the most astray known and used techniques (Blank et al, 1990). The question raise in this paper is where situational leadership applies in a hospitality organization. To understand situational leadership, one should first define leadership. A common view that all leadership definitions share is that leadership is a process of influencing others. (Vroom & Jago 2007) The word process is most crucial, as leadership is not something have by a leader, but something a leader strive to do.

Furthermore, in an organizational environment, leadership become the ability to act upon and motivate staff to contribute towards organizational goals (House et al, 2004) For instance, in hospitality industry, leadership can be a general passenger vehicle onerous to lead all hotel staff to provide best customer service, or a banquet supervisor trying to lead food and beverage attendants to host a dinner party party, or an experienced staff trying to lead a new comer towards better working performance. Leadership lies in everyone, and can be practiced in all organizational level, not necessarily only by those who are in the senior positions. There are three schools of thought about leadership, the trait, the behavior and the situational approach (Cole, 2005). In early research, the role of situation or... If you want to get a full essay, order it on our website: Orderessay

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