Customer Service Benchmark

simple Airlines - Scenario Two Problem Benchmarking determinate Airlines mustiness dismember the benefits of benchmarking its performance. While this document will provide the benchmarking success of Nordstrom, Harrah, and Remington, chaste Airlines must use this information that is relevant to the success of their organization. Classic Airlines must excessively establish a priority for node aid, and focus on that priority. The priority is the standard that the benchmarking companies use to induce long-term success. Nordstrom Inc. Benchmark Assemble a focus group or workshop full of people from cosmic retailers and one is sure adequacy to hear plenty of reasons why providing good client service is difficult, expensive, far from cost-effective, and even downright impossible. Then casually boot that Nordstrom is coming to town, and watch the excuses fade into uncomfortable silence. The steady product and almost legendary customer service stories that surround this Seattle-based look specialty retailer inspire both admiration and pinch among competing merchants nationwide. Admiration, because what Nordstrom is doing is working by that hallowed measure of business success. The mans clamor for cosmetics and fashion helped Nordstrom Inc.s second-quarter profit surge 39 pct to $148.

9 million, beating Wall Street expectations by a large margin (Bolt, 2005). It is obvious that Nordstrom understands the significance of service. Classic Airlines must also understand the value and impact of providing exceptional service. There must be a number one priority for Classic Airlines, and it must relate to service, and doing whatever it takes to provide the service that the customer needs. Therefore, the handwriting is on the wall, and its written large enough and fashionable enough to convince even hardened, cost-conscious skeptics that customers will indeed shop where they find not only the merchandise only the service they desire. That service, as illustrated by a... If you want to get a full essay, order it on our website: Orderessay

If you want to get a full essay, wisit our page: write my essay .